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Cashforlaptops.com Support Ticket - Unhappy Customer

Cashforlaptops.com Support Ticket

Unhappy Customer - iphone 5 32GB

Created By: brandie1974's Picture brandie1974 Last Reply: brandie1974's Picture brandie1974
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: iphone 5 32GB

I'm extremely unsatisfied with your customer service. I was quoted $203 for my iphone 5 that was in perfect condition. (I took pictures) Shipped it and received an email that they would give me $16 for it. I emailed them twice to have them send it back. No response. So I called FIVE times, different times of day, and on 2 different days. They always transferred me to the 'Purchasing Department", which I believe is a phone in a basement, because I was on hold every time for 10 minutes, then an automated voice tells me that I've called during a high volume period and to call back after 1pm. Then it hangs up on me!!!!

Every time I called and told the customer service person that I wanted to speak with a supervisor, they told me that I had to go through the "Purchasing Department". No one seemed to want to help and I never got through to the "purchasing department". I will NEVER do business with them again and I am writing negative reviews on as many sites as I can because I feel I was scammed. Shame on you!


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